Frequently asked questions

Orders ship from our US & NL warehouses within 1–2 business days. You'll get a tracking link by email the moment it's on its way.

Yes, shipping is free on all orders over $75.00. Below that, a flat rate is calculated at checkout based on your destination.

We proudly ship to 30+ countries from our US and EU hubs. Duties and taxes are calculated at checkout where applicable, so there are no surprises at the door.

We offer a 30-day free exchange and returns on unused items in original condition. Start a return from your account or our contact page.

Every product is backed by a 1-year warranty against manufacturing defects. If something fails in normal use, we'll repair or replace it. Just reach out with a photo.

See our size guide for measurements by product. For beds, most dogs love to nest one size up, so when in doubt, size up.

GRS-certified recycled PET and Better Cotton™, chosen because better materials shouldn't be the exception. More on our sustainability page.

Most items wipe or rinse clean; bed covers zip off for a gentle machine wash. Full instructions live in our care guide.