APPROVED BY FRITZ
Frequently asked questions
Help with delivery, returns, choosing a size and caring for your Fritz essentials.
Delivery and returns
When will my order ship?
In-stock orders are prepared within 1–2 business days. You will receive a confirmation after dispatch. Delivery time depends on your destination.
What are the shipping costs, and how do I request a return?
Your delivery
Selected destination: Canada
Delivery options and shipping costs depend on your destination and parcel. Enter your address at checkout to see the available options before paying.
Shipping your order
Orders will be shipped within 1–2 business days.
Returns & exchanges
For returns from the USA or Canada, start with our returns portal. You will receive the instructions after your request is reviewed. Please read the full conditions before returning your item.
Do you ship internationally?
We ship from our US and European warehouses. Available delivery options, taxes and duties depend on your destination. Check our shipping information before ordering.
What should I check before opening a Fritz Bed?
For the Fritz Bed, the return period is 30 days from the date of purchase. Check the bed dimensions before opening the vacuum-sealed inner cushion. The return policy includes specific conditions for the Fritz Bed and its cover.
Is there a warranty?
Our return policy explains the limited warranty, the products it covers and how to submit a request. Contact us if you need help with your item.
Products, sizing and care
How do I choose a size?
Measure your dog and compare the product dimensions in our size guide. For collars, use the neck measurement rather than breed alone. For beds, compare the sleeping space your dog needs with the listed dimensions.
What is included in the Walk Set?
One collar and one leash in your selected sizes, in the same colour. Available sizes and colours are shown on the product page.
What are the collars and leashes made of?
PVC-coated nylon webbing. Wipe with a damp cloth or rinse, then leave to air-dry.
Included: one collar. Matching leash sold separately.
Can the bed covers go in the washing machine?
Yes. Remove the fillings first. The Fritz Bed cover and the Nest Bed’s cushion and side covers unzip for washing. Follow each cover’s care label for the wash cycle and drying instructions.